Need some help? Please check out our FAQ Page. If your question isn't answered there, please feel free to contact us:
We will try our best to respond to you within 24 hours via any of the following methods:
Monday - Saturday 10:00am - 5:30pm
Abby Saddle Shop
2594 Ware Street
1 Shipping FAQ
1.1 Where Can I Find the Full Details About Shipping?
Want to know the scoop on the entire shipping process? Feel free to check out our "Shipping & Returns" page for detailed instructions on how we handle our shipping processes. Still have more questions? Pop by the "Contact Us" page to get in touch with us.
1.2 Will You Be Using Other Shipping Providers in the Future?
As we grow our online presence and continue to develop our e-store, we will be considering other shipping providers to compliment our existing services. We do not have a set time-frame or date for when this will be occurring, however.
1.3 What Shipping Carriers Do You Provide?
Our shipping carrier is FedEx. We are looking into other shipping carrier options as we progress with our online store. We want to save you time & money! We also want to make sure that your items arrive quickly, so we have chosen a courier service as apposed to traditional mail services, like Canada Post.
1.4 Why Have You Chosen FedEx as a Shipping Provider?
FedEx offers the most universal & accessible service across Canada, as well as the most reasonable shipping rates. We want to save you time & money! We also want to make sure that your items arrive quickly, so we have chosen a courier service as apposed to traditional mail services, like Canada Post.
1.5 I Would Like to Go With A Shipping Provider Other than FedEx. What Do I Need to Do?
Don't want to ship out with FedEx? That's not a problem! We'd be happy to manually process your order over the phone with the shipping provider of your choice. We will arrange it all for you. Check out how you can get in touch with us directly in our "Contact Us" page.
1.6 Your Website Says it Ships Via FedEx. My Items Arrived at Canada Post. Why?
If you live in a rural area where FedEx services aren't available, your items will be sent to the next largest carrier's warehouse. This often is Canada Post for rural communities. Don't worry, your shipping rate is still at the same rate that FedEx charges!
2 Ordering FAQ